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JumpCloud PAM Platform
10+ endpoints optimized; flagship endpoint 1100ms → <200ms (~82% reduction)
Ju
Enterprise-grade Privileged Access Management platform serving JumpCloud customers. I optimized critical API endpoints, expanded the product into integrated credential management, and built cross-tenant migration pipelines with full observability.
What I did
- ▹Reduced API response times by up to 82% (1100ms → <200ms) across 10+ endpoints through query profiling, index tuning, and code restructuring
- ▹Expanded product scope by shipping multi-item-type support, turning a dedicated PAM tool into a dual-purpose access and credential management platform
- ▹Built and operated cross-tenant DocumentDB migration pipelines, supporting both targeted and bulk tenant migrations through a parameterized CI/CD workflow
- ▹Introduced Redis caching for frequently accessed data and short-TTL file caching to reduce backend load on customer download paths
- ▹Shipped Datadog APM and structured logging improvements for better observability over a complex multi-database, multi-tenant service
- ▹Resolved critical customer-facing issues end-to-end — from debugging on live customer calls to delivering production fixes
.NET C#RedisMySQLDocumentDBDynamoDBGitHub ActionsDatadog